Cancellation Policy

At Omnibasket, we understand that plans can change. This Cancellation Policy explains when and how an order can be cancelled and how refunds are handled.

1. Order Cancellation Before Dispatch

You may request cancellation of your order before it is dispatched from our warehouse.

To cancel an order, contact us through one of the following official channels:

Email: info.omnibasket@gmail.com
Phone or WhatsApp: +91 96673 54953

Please mention your order number while requesting cancellation.

If the order has not been packed or shipped, it will be cancelled and a full refund will be initiated to the original payment method within 1–2 working days.

Cancellation requests sent through Instagram, Facebook, or other social media platforms are not considered valid.

2. Order Cancellation After Dispatch

Once an order has been shipped, it cannot be cancelled.

If you no longer wish to keep the product after dispatch, you must accept the delivery and then raise a return request as per our Refund & Return Policy. All return conditions will apply.

3. Cash on Delivery Order Cancellation

Cash on Delivery orders may require confirmation through call, SMS, or WhatsApp before dispatch.

If a COD order is not confirmed, it may be cancelled automatically.

Repeated cancellation or refusal of COD orders may result in the COD option being disabled for future purchases.

4. Prepaid Order Refunds

If a prepaid order is cancelled successfully before dispatch, a full refund will be issued to the original payment method such as UPI, debit card, credit card, or net banking.

Refunds usually reflect within 3–7 working days, depending on your bank or payment provider.

5. Seller-Initiated Cancellations

Omnibasket reserves the right to cancel an order in the following situations:

The product is out of stock or discontinued
The delivery address is incomplete or incorrect
The order is flagged as suspicious or high risk by our payment or security systems

If an order is cancelled by us, you will be informed and a full refund will be issued if payment was already made.

6. Contact Information

For any help related to order cancellation, you can contact our support team:

Omnibasket
Email: info.omnibasket@gmail.com
Phone/WhatsApp: +91 96673 54953
Support Hours: Monday to Saturday, 10 AM to 6 PM